Merchandise FAQs

In the unlikely event that you receive an item that is faulty or damaged, please contact our customer service team via perthbearsshop@vbmglobal.com so we can assist.

Generally we will only show items that are available in stock. Should an item be ordered and we have no stock available we will notify you when stock will be arriving and place your item on back order. If you do not want to wait we will cancel the item on your instruction.

With some special products we may take forward orders, however delivery details will be advised at the time you place your order.

Please contact us regarding any particular item you would like, including size and colour, and we will let you know if we are able to source it for you.

Add your selected products to the shopping cart and proceed to checkout.

If you wish to remove an item from your shopping cart simply click the delete button in your shopping cart. If you wish to edit an item in your cart, this can be done on your cart.

Once you are ready to finalise your order, click the next step button.

Unfortunately, no. Once you place your order, it is automatically inputted into our system so updates are not possible. Please take as much care as possible when entering your address.

Yes, you are able to view the sizing information within the product page for the item you are viewing.

You sure can! As soon as your order is packed and ready to go you will receive an email notification with your tracking information. Keep in mind for some delivery services your tracking can take up to 24 hours to reflect your parcel's journey so don’t stress if you can’t see any movement straight away.

Our warehouse is based in Sydney.

Shipping costs are calculated at checkout based on your location and order size.

Expected postage costs in Australia: $15 - $20

NZ Shipping: from $25

International shipping: from $40

For any merchandise related questions, please contact our customer service team via perthbearsshop@vbmglobal.com

Purchases made on the Perth Bears Shop may be returned for a refund (excluding delivery) ;if you are not 100% happy. 

Here are our simple rules of return:

• You have 30 days from purchase to return your item(s) back to our warehouse.
• Items were not Final Sale at the time of purchase.
• Item(s) must be in the original packaging which must be in original condition
• Item(s) must be unworn and unused with the original tags/stickers still attached.

Unfortunately, we are not able to offer store credits. All refunds will be issued in the same form as the original payment within 14 business days from receipt of the goods. Please note we do not cover the cost of returns. The refund will not be processed until the product arrives back to our warehouse. We suggest getting a tracking number for your return to have proof of delivery.

Please email our customer service team via perthbearsshop@vbmglobal.com to commence your return.

All Australian and International orders are dispatched with Australia Post from our warehouse in Sydney.

We aim to dispatch all orders within 2-3 business; please note due to order volumes during busy periods and sales, this may take slightly longer. Please take into consideration that the shipping time is on top of dispatching times.

Please note that we cannot take any responsibility for the delay in parcel delivery due to circumstances affecting the postage companies. If you have any issues or questions with your delivery, please email our customer service team.

Your order will be left in a safe place at your address as determined by our delivery drivers. Please ensure our delivery drivers have safe access to your property. We cannot take responsibility for damaged packages or goods caused by pets once your order has been delivered.

The below guide is generally how long it takes Australia Post to deliver orders after they have been shipped. All orders are dispatched from our warehouse in Sydney.

Please note that we cannot take any responsibility for the delay in parcel delivery due to circumstances affecting the postage companies. We aim to dispatch all orders within 2-3 business days from the date of order.

Standard Australia Post:

NSW/ACT: 2 - 4 business days

QLD/VIC/SA: 3 - 6 business days

WA/TAS/NT: 4 - 10 business days

Expected postage costs in Australia: $15 - $20

Shipping to NZ is a flat rate cost of $25. Orders to our friends across the ditch in New Zealand generally take 6 - 12 business days.

For all other international deliveries, standard shipping is $40. Delivery times vary depending on the location but generally takes 20 - 30 business days from dispatch.

Each individual country has different customs and duties charges, and in the event that these charges are enforced it will be the responsibility of the person receiving the parcel to pay these charges.

The relevant local authorities may not release parcels until these charges are paid. It may be beneficial to clarify with your local authorities about these charges before placing an order.

Orders are dispatched between Monday and Friday (AEST/AEDT). We aim to ship all orders within 2-3 business days. Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

Once your order has been dispatched, you will receive a dispatch email which includes a tracking number so you will be able track your parcel right to your front door.

By ordering a pre-sale item, this item allows you to ensure you don't miss out on securing your favourite item (lucky you!). We will include the estimated dispatch date within the product description on the individual product page so you’ll know exactly what the game plan is.

Once your pre-sale item has been dispatched for delivery, you will receive a conformation email notifying you that your order has been shipped and on its way to you!

If you order an item which is on a pre-sale, or if your order contains a pre-sale item, your order will not be sent out until all items in the order can be fulfilled together. Orders can’t be partially processed so if you would like all other items to be sent out before the estimated dispatch for pre-sale items, you will need to place them in a separate order.

You sure can! As soon as your order is packed and ready to go you will receive an email notification with your tracking information. Keep in mind for some delivery services your tracking can take up to 24 hours to reflect your parcel's journey so don’t stress if you can’t see any movement straight away.

Unfortunately, no. Once you place your order, it is automatically inputted into our system so updates are not possible. Please take as much care as possible when entering your address.

If you feel as though your parcel has taken longer than you thought to arrive, or if you believe it is lost/missing, please contact our customer service team. Our team will do its best to get in touch with the courier company to investigate the situation. In some instances, it may be easier for you to get in touch with the courier company if you know the tracking details. However, our goal will be to ensure you receive the items you paid for.

Yes. Simply add an additional billing address during checkout.

Purchases made on the Perth Bears shop may be returned for a refund (excluding delivery) if you are not 100% happy.

Here are our simple rules of return:

    You have 30 days from purchase to return your item(s) back to our warehouse.
    Items were not Final Sale at the time of purchase.
    Item(s) must be in the original packaging which must be in original condition
    Item(s) must be unworn and unused with the original tags/stickers still attached.

Unfortunately, we are not able to offer store credits. All refunds will be issued in the same form as the original payment within 14 business days from receipt of the goods. Please note we do not cover the cost of returns. The refund will not be processed until the product arrives back to our warehouse. We suggest getting a tracking number for your return to have proof of delivery.

Please contact our customer service team via perthbearsshop@vbmglobal.com to commence your return.

To exchange an order, please return your original item (see “Returns”) and then place a new online order for a replacement item. By placing a new order immediately, your new product will arrive much faster.

In the unlikely event that you receive an item that is faulty or damaged, please contact our customer service team before you send back your item.